Cancellation & Refund Policy

Cancellation charges and refund eligibility may vary depending on the tour package, supplier terms, travel dates and booking conditions. The applicable cancellation and refund conditions will be communicated to the customer before confirmation/payment.

• Send a written cancellation request by email, or contact us on the phone or WhatsApp number listed on our Contact page
• Include the lead traveller's name, booking reference or enquiry details, travel dates and the reason for cancellation
• A cancellation is considered received only once we acknowledge it in writing

Each tour package carries its own cancellation terms, which are shared with the customer along with the quotation or booking confirmation. These package-specific terms take precedence over any general information on this page.

Travel services are delivered with the help of independent suppliers such as hotels, airlines, transport operators and local partners. Refunds are subject to the cancellation conditions of these suppliers, and amounts that are non-refundable at the supplier level cannot be refunded by us.

Where a refund is applicable, it is processed to the original payment method or to the account details confirmed by the customer. The processing time depends on the payment method and the banking or supplier timelines involved. We will keep the customer informed about the status of an approved refund.

Requests to change travel dates or itinerary components are handled as modifications and are subject to availability and any applicable supplier charges. Unused services, late arrival or failure to join a tour is generally treated in line with the applicable package and supplier terms.

In the rare event that we are unable to operate a confirmed tour, we will inform the customer at the earliest and offer a suitable alternative or a refund of the amounts recoverable in line with the applicable supplier conditions.

This policy may be updated as our business terms are finalised or revised. The latest version will always be published on this page.

For any questions about this policy, please reach INNOVISION Events & Excursions at:

• Email: innovisionexcursions@gmail.com
• Phone: +91 9840074343
• Address: 20/2, TVK Link Road, Krishnamoorthy Nagar, Kodungaiyur, Chennai 600 018, India