Service Delivery Policy
INNOVISION Events & Excursions provides travel and tourism services. No physical goods are sold or shipped.
Nature of Our Services
INNOVISION Events & Excursions is a travel and tourism services provider. We plan and operate tours, excursions and group travel experiences. We do not sell or ship any physical products, so no courier, shipping or delivery of goods is involved.
Booking Confirmation
Once your tour is finalised and the agreed payment is received, we issue a written booking confirmation to the contact details provided by you. This confirmation records the tour, travel dates, traveller details and the services included.
Tour Itinerary and Travel Information
A detailed itinerary is shared with the customer covering the day-wise plan, accommodation category, transport arrangements, inclusions and exclusions. Practical travel information such as reporting times, pick-up points and suggested packing guidance is shared ahead of departure.
Confirmation Documents
Applicable travel documents and vouchers — such as accommodation vouchers, transport details, activity confirmations and coordinator contact information — are shared electronically by email or WhatsApp to the contact details supplied by the customer. Where a physical document is required by a supplier or authority, we advise the customer accordingly.
Communication with the Customer
We stay in touch with the customer from enquiry through to the completion of the journey. Updates, reminders and any changes are communicated using the phone number, email address or WhatsApp number provided at the time of booking. It is important that customers share accurate contact details and inform us of any change.
Delivery of the Booked Service
The service is considered delivered as the confirmed tour is operated on the agreed dates, in line with the confirmed itinerary. During the journey, our team and on-ground partners coordinate accommodation, transport, sightseeing and other included services. Any adjustment required due to weather, local conditions or supplier availability is communicated to the customer as soon as possible.
Support and Assistance
Customers can reach us before, during or after their journey using the contact details below or through the Contact page on this website for any assistance relating to their booking.
Contact Us
For any questions about this policy, please reach INNOVISION Events & Excursions at:
- Email: innovisionexcursions@gmail.com
- Phone: +91 9840074343
- Address: 20/2, TVK Link Road, Krishnamoorthy Nagar, Kodungaiyur, Chennai 600 018, India